In-business Quality Assurance

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**Job Overview**:
Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization.

The ICG In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICG Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective ICG business area, Independent Risk, and critical partner stakeholders and regulators.

This role reports to the ICM Head of Markets Sales & Trading In-Business Quality Assurance Functional Head.

**Key responsibilities** include:

- Support the Head of Sales & Trading In-Business Quality Assurance to set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe.
- Assist in providing effective credible challenge during QARs to Business Region Heads and Portfolio Managers, as regards to memo and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate.
- Support with the aim to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework.
- Under the supervision of the Markets In-Business Quality Assurance Functional Head, support execution of the following:

- Consistent and objective assessments during QARs
- Subsequent follow-up on corrective actions that were raised during QARs
- Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
- Synthesize and prepare quarterly Quality Assurance Scorecard Reports to ICG business management that communicate and measure results and identify negative trends and potential solutions
- Interact with the respective Analysts and Team Leads, in order to ensure that quality assurance protocols are adequate for all portfolios.
- Assist WCR IBQA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
- Support ICM Head of Markets In-Business Quality Assurance Functional Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.
- Support the Global Head of WCR IBQA on internal projects and initiatives
- Support ICM Voice of the Employee (VOE) initiatives
- Travel (less than 10%)

**Skills/Competencies**:
**Quality Assurance**:

- Demonstratable quality control / quality assurance experience, including 3-5 years in banking, credit risk management, internal audit, loan review or quality assurance review function at an investment or large commercial bank.
- Potential to understand complex counterparty credit product structures, and ideally versed in derivatives and structured investment products
- Good grasp of counterparty credit risk covered process, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
- Understanding of risk management and controls frameworks related to counterparty credit risk management or another financial risk discipline.
- Understanding of QA policies and procedures with the ability to execute change seamlessly.
- Strong awareness and adherence to the control environment including Quality Assurance and Quality Control.

**Leadership**:

- Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
- Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance.
- Proven culture carrier

Competencies:

- Strong organizational skills with ability and willingn