Java L2/l3 Support Lead 313318

2 days ago

Bengaluru Karnataka, India NTT DATA Full time

Java

Primary Skill: Application Support-Java/JEE-L2 or L3 Support

JD:
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Java" resource with good technical knowledge for our NTT DATA project" to join our team.

Role and Responsibilities:
Daily tasks to be performed:
Working with the client's processes (incident, problem, change management).

Communicating and working closely with the users and the client.

Daily meetings with the team, occasional meetings with the client.

Problem analysis and documentation.

Performing root cause analysis.

Source code analysis.
- Responsible for monitoring and responding to open tickets submitted through an incident management system.
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
- Prioritize and handle service requests and incidents.
- Progress issues and provide relevant information for troubleshooting or for clarification.
- Identify opportunities for process improvement and contribute to departmental initiatives.
- Work collaboratively with Account Managers on change requests, managing issues and establishing priorities.
- Handle late night and weekend emergency support on as required.
- Resolve system problems during non-business hours or backlogs by providing off-hours support as needed.
- Develop scripts works with team to automate repeatable manual tasks.

Technical Skills:
Application Support Java Resource:

- Perform Application support, technical queries and technical resolution well in time and guide other team members on Java, Java scripts and other related technologies.

Primary Skills: Java related technologies.
- Reporting and presenting to client.
- Single Point of Contact for the team
- Good Communication.
Technical expertise in the leadership role.

Language: German (Optional). Good to know to read, write and speak in German language.

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