Officer Spares

**Date**:Aug 18, 2025

**Location**: Shirwal, India

**Company**:ACG
- **Job Objective-**
- Prompt customer dispatches and communication post-dispatch to achieve high customer satisfaction
- Meet aftermarket revenue targets for the business growth.
- Enhance customer engagement & create business opportunities.
- **Primary responsibilities-**

**Strategic and planning**
- Support Spares Execution in achieving monthly sales targets

**Functional**

**Core**
- Conversant with SAP SD, MM module
- Prepare invoice domestic and export and packing list based on commercial clearance from sales team
- Export invoicing and related documentation
- Prepare and share monthly and daily Dispatch MIS
- Share dispatch details and docket details with customer
- Organise logistics based on material per invoice
- Monitor courier and shipments till reaches to customer safely
- Co-ordinate with planning, production dept, central logistics dept and courier service providers for shipments pick-up and ensure timely dispatch from factory
- Arrange packing material from supplier, Raise PR and share requirement with purchase dept
- Co-ordinate with production and stores dept for material availability and readiness as per dispatch plan in advance
- Transporter bill passing and forwarding for payment to finance. Follow-up till bill payment is done
- Monthly Provision for services wherever bills not raised
- Share daily packed goods report and its reconciliation

**Internal process**
- Recognizing opportunities for cost reduction and cost control
- Internal dispatch process streamlining and improvement
- Reduce customer complaints, on transit damage and short supply, wrong supply. Supply right quantity as per sales order
- Manage and develop packing team

**People development**
- Cross Knowledge sharing with internal team members.
- Develop team with right skillset
- Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR._
- **Key Result Areas**
- Achieve sales target Monthly
- Improve OTDIF by on-time delivery of goods to customer
- Optimize man-days for the packing and dispatch function
- **Key Interfaces**

**Internal Interfaces**

**External Interfaces**
- Production planning
- Production and assembly
- Q&A
- Automation and Control
- Pre-sales, post-sales
- Procurement
- Stores dept
- Service co-ordinator
- Customer
- Logistics provider - Transporter
- Vendor
- **Competency**

**Technical Competency - T Compass**

**Leadership Competency - L Compass**

**Competency**

**Level**

**Competency**

Level
- Techno commercial knowledge of service

Communication
- SAP expert SD, PP, MM

Problem solving
- Analytical ability

Quality and service orientation
- Integrate customer feedback

Cross functional teamwork
- customer service principles
- **Educational and Experience Requirements**

**Minimum Requirement**

**Desired**

**Level of Education**
- Graduation BA, BCOM, Diploma. Preferred warehouse/material mgt

**Experience**
- 5-6 Years in dispatch function