Customer Relationship Officer

3 days ago

Thane, India Kazian School of Management Full time

**JOB SUMMARY: (ONLY FEMALE)**

We are hiring a Student Coordinator / Student Relationship Officer to manage student queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when an individuals are frustrated and have experience working with computers.

**JOB DESCRIPTION**:
Maintaining a positive, empathetic and professional attitude toward students at all times.

Responding promptly to student inquiries.

Communicating with people through various channels.

Acknowledging and resolving complaints.

Knowing our products inside and out so that you can answer questions.

Keeping records of interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the service process.

Ensure customer satisfaction and provide professional customer support.

**EXPERIENCE**: 0-2 Yrs

Females Prefered

**WORK HOURS**: 10 am
- 7 pm

**Salary**: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Thane - 401107, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9324442127

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