Customer Support Associate
4 days ago
Answering incoming calls promptly and professionally
- Providing excellent customer service by addressing customer inquiries and resolving issues in a timely manner
- Using scripted responses and guidelines to handle common customer issues effectively
- Escalating complex or unresolved issues to the appropriate department or supervisor
- Making outbound calls to follow up on customer inquiries, conduct surveys, or promote products/services
- Maintaining accurate records of customer interactions and transactions using the company's CRM system
- Meeting or exceeding performance targets, including call handling time, customer satisfaction, and sales targets
- Staying up-to-date with product knowledge and company policies to provide accurate information to customers
- Collaborating with team members and other departments to improve overall customer satisfaction and service quality
- Adhering to all company policies, procedures, and compliance regulations
**Role: Voice** / non voice
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
- Rotational shift
- Weekend availability
Supplemental Pay:
- Commission pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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