International Customer Care Executive

5 days ago

Mohali Punjab, India Foxy Digits Full time

**USA Customer Care Profile in Mohali, Zirakpur and Ambala -**

This role is perfect for someone who is proactive, persuasive, and has a talent for building rapport over the phone. If you are motivated to exceed targets and enjoy engaging with an international clientele, we would love to hear from you

**Key Responsibilities**:

- **Outbound Calling**: Reach out to prospective clients in designated regions (USA, Canada, UK, Australia, New Zealand) to generate leads.
- **Lead Qualification**: Identify decision-makers and qualify leads to ensure quality and conversion potential.
- **Appointment Setting**: Secure appointments for the sales team and manage an efficient scheduling process.
- **CRM Management**: Log call notes, update lead statuses, and track progress in the CRM system.
- **Follow-Up**: Conduct follow-up calls and maintain relationships with leads who show interest.
- **Performance Reporting**: Provide daily/weekly reports on call activities, lead conversion, and outcomes.

**Qualifications**:

- **Fluent in English** with a neutral or US/UK accent preferred.
- **Proven Experience**: 1-4 years of experience in tele calling, sales, or lead generation, especially with an international client base.
- **Excellent Communication Skills**: Clear, concise, and persuasive communication style.
- **Understanding of Sales Process**: Familiarity with the lead qualification and appointment-setting process.
- **Tech-Savvy**: Proficient in using CRM software and other lead management tools.
- **Self-Motivated**: Ability to work independently with mínimal supervision, meet targets, and manage time effectively.

**Preferred Skills**:

- Knowledge of B2B sales strategies.
- Experience with cold calling in international markets.
- Background in a sales-driven environment with proven success in achieving and exceeding targets.

**Why Join Us?**
- Competitive base salary with attractive commission.
- Opportunity to work with an international clientele.
- Training and professional development opportunities.
- Dynamic, supportive work environment with a collaborative team culture.

**How to Apply**:
Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift

Work Location: In person

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