Junior Creative Quarterback

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Junior Creative Quarterback

Overview

The Mastercard Creative Studio is growing and looking for a Junior Creative Quarterback to support our operational discipline - a critical piece to the ongoing success of our rapidly growing team. What in the world is a Junior Creative Quarterback? Since your family and friends will most definitely ask, here’s what you can tell them.

Role

Reporting to our Senior Creative Quarterback, you’re a critical conduit between the Creative Studio and our key stakeholders across Mastercard. You’re a people person who nurtures strong relationships and is a passionate advocate for our team. You listen carefully to the briefs that come into the team, have the natural curiosity to ask the tough questions, and the confidence to offer an informed opinion and path forward.

You know when to be honest, when to be diplomatic, and when to say, “No” - regardless of who made the request. You understand our client’s pain points and our mission, and you work tirelessly to bring them together. As a result, you can offer the guidance necessary to distill a murky request into a crystal-clear brief.

You’re detailed oriented with an ability to see the big picture. You understand the ‘hows’ and ‘whys’ behind our projects. This allows you to organize and prioritize projects and act as shepherd through every stage from in-take to output and customer satisfaction scoring.

All about you - necessary skills

Stakeholder management
- Guide our stakeholders through the creative process, from briefing to feedback to final signoff
- Manage stakeholder expectations, and maintain open and constant communication among stakeholders and the Creative Studio
- Develop relationships with, and understand, key stakeholders (their goals, challenges, etc.)
- Identify opportunities for growth and passionately promote the capabilities of the Creative Studio
- Reinforce Creative Studio processes, expectations, and way of working

Project management
- Work closely with project management counterparts from the GBSC to schedule and monitor projects from start to finish
- Triage and track incoming feedback/requests for creative deliverables
- Own capacity planning
- Identify and escalate potential risks, delays, or conflicts, and adjust workflow to meet demand and team capacity
- Assist in working through scheduling conflicts and creative allocation
- Responsible for the generation of customer satisfaction surveys

Work style
- Fantastic attention to detail and strong organizational skills, and when things go wrong you dive into problem-solving mode
- A thinker and strategist at heart who is willing to defend good ideas
- A team player who brings patience, kindness, and a good sense of humor
- Self-motivated with a bias toward action
- Comfortable in a fast-paced environment with competing priorities and deadlines
- Excellent communications skills to communicate stakeholder needs to the Creative Studio

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.