Executive - Customer Support
2 weeks ago
**Job Information**:
Job Type
- Full time
Work Experience
- 0-9 years
Industry
- E-Commerce Furniture
Date Opened
- 12/09/2024
State/Province
- Rajasthan
City
- Jaipur
Zip/Postal Code
- 302003
Country
- India
- **Customer Support**
- ** Handle Inbound/Outbound Calls & Chats**: Provide prompt and professional support to customers via phone and chat.
- ** Effective Issue Resolution**: Identify customer needs, resolve queries, and ensure customer satisfaction.
- ** Post-Sales Support**: Address post-purchase queries and provide end-to-end assistance for a seamless experience.
- **
Customer Relationship Management**
- ** Build Trust & Relationships**: Establish strong relationships with customers through effective, open, and interactive communication.
- ** Customer Interaction Records**: Maintain accurate records of customer interactions, inquiries, complaints, and resolutions.
- **
Issue Escalation**
- ** Escalate Unresolved Issues**: Refer unresolved issues or special requests to designated departments for further assistance.
- ** Feedback & Follow-up**: Ensure customers receive timely updates on their queries and escalations.
**Requirements**:
- ** Communication**: Excellent verbal and written communication skills.
- ** Problem-Solving**: Ability to think critically and resolve issues efficiently.
- ** Time Management**: Ability to handle multiple queries at once while ensuring quality service.
- ** Tech-Savvy**: Proficiency in using customer support software, CRM tools, and live chat platforms.
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