Field Support Coordinator Non It
1 week ago
Plan, coordinate, and monitor LED video wall installations at various client sites.
- Supervise and guide on-site installation technicians and ensure quality workmanship.
- Collaborate with the assembly team to prepare materials for deployment.
- Act as the primary point of contact for clients during installation and service activities.
- Provide status updates to clients and internal teams regularly.
- Understand client requirements and ensure installation and service quality meets expectations.
- coordinate for service complaints with the technical team for resolution.
- Maintain a log of service requests, resolutions, and recurring issues.
- Offer technical guidance to the client over phone/WhatsApp when required.
- Prepare and maintain job sheets, service forms, QC checklists, and closure reports.
- Report Management for site status, material usage, and feedback to the operations manager.
- Ensure ticket closure through WhatsApp reporting as per company format.Ensure proper communication between ground teams and office-based teams.
- Ensure team discipline, work ethics, and reporting standards are maintained.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Ability to commute/relocate:
- Telungupalayam, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer support: 1 year (preferred)
Work Location: In person
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