International Customer Support

18 hours ago

Chandigarh, India Innovation Technology By Design Pvt Ltd Full time

The_**Junior System Administrator**_ position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers.

The_**Junior Helpdesk System Administrator**_ is also responsible for service request management, working directly with the enterprise end users and assisting in the support and implementation of technology solutions.

**Education and Qualifications**
- Bachelor’s degree in IT or Computers
- Minimum one year of experience in dealing with international clients
- Experience of working with teams of English-speaking countries

**Capabilities Skills**
- Technology Graduate OR Bachelor of Science in IT
- Must have a prior minimum 1 year of experience in customer service or technical support role
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills (Must have)
- Strong analytical and problem-solving abilities, with keen attention to detail
- Must be a team player but should also understand the importance of individual contributions
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment
- Must be flexible to work any shift in a 24/7 operation including night shifts
- The work location will be decided by the Organization depending upon the business requirement
- Team player
- Ability to meet target under pressure and time bound deadlines
- Dynamic and pleasing attitude and personality

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,897.41 - ₹31,434.36 per month

**Benefits**:

- Commuter assistance
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Quarterly bonus
- Shift allowance

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Shift availability:

- Night Shift (required)

Work Location: One location

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