Upg Front Desk 3 to 6 Year Bangalore

4 days ago

Bengaluru, India Capgemini Engineering Full time

The job holder is responsible for providing engineering assistance to the customers (TRM) to ensure that all technical queries, concerns, and needs are well answered and addressed within the defined time scale and with good quality.

By consequence Tech. Data rise an SDR via Tech Request for deeper investigation by our service.

Our Service treat the questions for Upgrade with different domain like Airframe, Avionics, Cabin and Connectivity

**Tasks**:

- Front Desk activity
- Receipt TechRequest Message (TRM) in Techrequest
- Answer technically and submit the answer in Techrequest after internal validation
- Dispatch to internal contributor some specific case
- Fill Airbus quality follow-up (NCMT)
- Perform Front Desk KPI
- Perform Monthly Airbus meeting

**Working Objects and Equipment**:
Ali aircraft systems, equipment & structure

Mod build-up

Procedures / Instructions/ Memorandums

DMU

Technical Publications

Technical Adaptations

Airlines Queries & Defect Reports

On-Site Validations at Customer

**Primary Skils**:
Proactive

Good communication in English

Management project mindset

Experience of aircraft (part 66 / working Party / Engineering / Design / Stress)

Good understanding of Airline operating and maintenance environment.

Tools:
Tech Request, Airbus World

Technical knowledge:
Experience of aircraft engineering & design or to work on aircraft (i.e.: part66) Good understanding of Airline operating and maintenance environment.

Good communication skills. Fluent in written & spoken English (French, Spanish or German advantageous).

Familiar with certification aspects.

Communications skills with Customers and Suppliers.

**Qualification**:
B.Tech/B.E/Graduate or AME in Aerospace domain.

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