Customer Success Associate

2 weeks ago


Gurugram Haryana, India CareerCraft Company Full time

**Key Responsibilities**:

- Handle customer inquiries and provide effective, timely solutions
- Maintain a high standard of customer satisfaction by resolving queries professionally
- Work collaboratively with internal teams to ensure seamless support
- Manage customer interactions across multiple languages, catering to a global clientele

**Skills Required**:

- **Language Proficiency**: Fluent in English and one of the following languages: Hindi, Spanish, French, German, or Dutch
- **Communication**: Strong verbal and written communication skills in the required languages
- **Customer Service**: Ability to understand customer needs, solve problems, and ensure a positive experience

**Qualifications**:

- **Education**: Bachelor’s degree (mandatory)
- **Experience**: Minimum of 1 year of experience as a Customer Service Agent, preferably serving North American customers or in a BPO setting

Pay: ₹32,000.00 - ₹55,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Communication skills: 1 year (required)
- Customer service: 1 year (required)
- Spanish: 1 year (required)
- French: 1 year (required)
- Customer Interactions: 1 year (required)
- BPO: 1 year (required)

**Language**:

- English (required)
- Hindi (required)
- German (required)
- Dutch (required)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person



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