Voice Process

2 days ago

Gurgaon, India Pratyarth Services Full time

**Open Mind Services Limited**

“Company values the talents and abilities of their employees and seeks to foster an open, cooperative, and dynamic environment in which employees and the Company alike can thrive. Our focus is mainly on delivering quality services, which is why we hire smart and enthusiastic people. At **Open Mind **employees are given an opportunity to learn & take ownership, and they are encouraged to share their ideas and suggestions. If you have what it takes to fit into our culture, **Open Mind Services **is the place for you”

**Rolls and Responsibilities**
- Associate will be responsible for handling incoming and outbound calls from customers/Patients.
- Answer calls professionally to provide information about doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
- Associates must reply to those queries in a set format.
- Responsible to book the doctor appointments on a web portal.
- Handle all the complaints of customers and pacify them.
- Taking follow-ups from management for the complaints and feedback closure.

**Competencies and Skills Required**

Good communications skills

Ability to listen proactively

Problem solving skills

Good interpersonal skills

Ability to handle work well and maintain quality

**Qualifications/Other Requirements**

Any Graduate/Preferably Science Graduate

0 to 3 years of experience in Customer Service.

Should be fluent in English/Gujrati & Hindi

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9017053643

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