Online Customer Service

2 weeks ago

Mumbai, India PureJewels Full time

**Main Responsibilities**
- Responsible for answering online queries by understanding customer requirements on chat and responding to them smartly and promptly
- Responsible for managing the Customer Relationship Management System
- Responsible for conducting weekly sales meetings and creating weekly sales reports
- Responsible for maintaining image bank and creating a knowledge base for the general customer queries
- Driving incremental profitable sales growth
- Delivering excellent customer satisfaction ratings
- Removing inefficiencies from internal processes & procedures, implementing plans and processes to improve business profitability and reduce potential leakage

**Requirements for Online Sales Consultant**
- Previous experience of working in the Jewellery industry would be an advantage but is not essential
- Experience in delivering online sales growth in a fast-paced B2C environment
- Proven track record in delivering outstanding customer service and achieving sales KPIs.
- _Salary is negotiable based on knowledge and experience._
- Initial interviews will be held via Zoom._

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- online Sales: 1 year (preferred)

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