Mc- L3-service
3 days ago
**Experience**: 3 - 8 Years
**Location**: Patna ROBihar
**Nature of Job**: After-Sales
**Job role**: Product & Field Support
**BU - MC Department ( Service - MC )**
**L3 - Service**
**Job Location**
**Regional Office**
**BU / Dept**
**MC BU**
**Level / Grade**
**L3**
**Job Role/ Function**
**Service**
**Designation**
**Area Service Manager**
**1**
**Educational Qualification**
**Necessary**:
**B. E.**
**Premium college with a very good academic record**
**Optional**:
**MBA**
**2**
**Age**
**Minimum**:
**Maximum**:
**33 YRS**
**3**
**Experience**
**Minimum**:
**3**
**Maximum**:
**8**
**Industry Specifications**:
**OEM Automotive**
**Preferred Exposure**:
**ASM - Service**
**4**
**Reporting**
**Report to (Designation)**
**No. of Reportees**
**Direct Reporting**
**RM - Service**
**Individual Contributor**
**Indirect Reporting (if any)**
**NA**
**NA**
**5**
**Responsibilities**:
- Handling territory as ASM.
- Step up the customer experience.
- Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
- Product performance feedback and competition benchmarking.
- TPM Implementation at Dealerships and drive the Service agenda
- Tracking competitor activities and keeping abreast with the latest trends and requirements.
- Readiness for new products.
- Product failure report and analysis to HO team.
- Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
- Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
- Service network/ Capacity expansion as per DSS norms - Dealers & ASDs.
- Control on Warranty Claims
- Promoting Sales by providing service support.
- Promoting Genuine Spares Sales.
**6**
**Competency Requirements**
**Technical/ Functional**:
**Dealership Management, Product Knowledge, Market Knowledge, Network development, Basics of Finance**
**Behavioral**:
**Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus**
**7**
**Interface**
**Internal**
**External**
**Direct Interface**
**Sales, Marketing, Spares, Network**
**Dealers**
**Development, Central Quality Assurance**
**Indirect Interface**
**-**
**-**
**8**
**Any other specific requirements
-
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