
Customer Relations Coordinator
19 hours ago
As a Customer Relations Coordinator, you will be responsible for managing customer interactions to ensure high levels of satisfaction. This role requires effective communication, excellent problem-solving abilities, and a thorough understanding of the company's products and services. You will work closely with various departments to resolve issues and enhance the overall customer experience.
**Responsibilities**:
Resolve customer issues promptly and effectively
Maintain comprehensive customer records
Coordinate with internal teams to address customer concerns
Monitor and report on customer feedback and satisfaction
Develop and implement customer service policies and procedures
Assist in training new customer service representatives
Create and maintain customer service documentation
**Qualifications**:
Bachelor's degree or equivalent experience
2+ years of experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to work independently and as part of a team
Proficiency in customer service software and Microsoft Office Suite
Strong organizational skills and attention to detail
**Skills**:
Customer Service
Conflict Resolution
Communication
Problem Solving
CRM Software
Microsoft Office
Organizational Skills
Pay: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person
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