Customer Relations Coordinator

19 hours ago


Irinjalakuda, India Gj Infotech (P) Ltd Full time

As a Customer Relations Coordinator, you will be responsible for managing customer interactions to ensure high levels of satisfaction. This role requires effective communication, excellent problem-solving abilities, and a thorough understanding of the company's products and services. You will work closely with various departments to resolve issues and enhance the overall customer experience.

**Responsibilities**:
Resolve customer issues promptly and effectively

Maintain comprehensive customer records

Coordinate with internal teams to address customer concerns

Monitor and report on customer feedback and satisfaction

Develop and implement customer service policies and procedures

Assist in training new customer service representatives

Create and maintain customer service documentation

**Qualifications**:
Bachelor's degree or equivalent experience

2+ years of experience in a customer service role

Excellent communication and interpersonal skills

Strong problem-solving and conflict resolution abilities

Ability to work independently and as part of a team

Proficiency in customer service software and Microsoft Office Suite

Strong organizational skills and attention to detail

**Skills**:
Customer Service

Conflict Resolution

Communication

Problem Solving

CRM Software

Microsoft Office

Organizational Skills

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person


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