Trainer- Customer Care

4 days ago

Gurgaon, India Valeur Fabtex Pvt. Ltd. Full time

We have an opening for the post of " Trainer Job Responsibilities: - Provide training and instruction to customer service representatives to ensure successful performance of job duties. - Develop online and in-person course curriculum for all job functions. - Provide feedback to managers on the performance of staff members. - Train new employees or retrain experienced staff members. - Maintain a training program schedule and calendar. - Provide training to new and additional locations as needed. - Obtain or participate in continuing education to enhance technical knowledge. - Develop and implement new training programs as needed. - Provide accurate and timely training and support to new staff to ensure successful implementation of key call center processes and policies. - Coordinate with senior-level members to ensure proper usage of consumables and schedule staffing. - Update and maintain material inventory. - Perform other duties as required by supervisor. **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 2 years (preferred) - total work: 4 years (preferred) - Customer service: 2 years (preferred) **Language**: - Hindi (preferred) - English (required) Ability to Commute: - Gurgaon, Haryana (preferred) Ability to Relocate: - Gurgaon, Haryana: Relocate before starting work (preferred) **Speak with the employer** +91 9990322633

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