Test Center Administrator

technology, academic, government and professional testing programs around the world. Pearson VUE provides a

full suite of services from test development to data management and delivers exams through the world’s most

comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and

knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your

career.

**Summary** : The Test Center Administrator/Invigilator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes.

**This role is a 6-month contract position and requires on-site presence in the office; remote work or work-from-home options are not available.**

**REQUIRED KNOWLEDGE AND EXPERIENCE**:
**Education and Experience**:

- 6 months customer service experience required
- Exposure in a testing environment strongly preferred

**Knowledge and Abilities**:

- Customer service skills required
- Strong written and oral communication skills
- Ability to communication both technical and functional
- Ability to work independently
- Effective time management skills
- Ability to handle a reasonable amount of stress
- Strong attention to detail
- Problem solving skills
- Alertness and courage
- Ethics and trust
- Knowledge in operating a computer, fax, and other office equipment

**Other (license/certification)**:

- Annual Pearson Professional Centers certification for Test Administrator required
- Must pass re-certification annually

**PRIMARY RESPONSIBILITIES**

**1. Operational Administration**
- Assure equipment is operational and test stations are free of extraneous materials
- Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site

schedule) from software that automatically connects to hub system periodically
- Communicate and work with VSS technical support to investigate and fix technical issues
- Test Center cleaning if applicable

**2. Customer Service**
- Explain the test process briefly
- Escort examinee to assigned test station
- Help the examinee begin the tutorial/test
- Answer any questions before the timed portion of the test begins
- Monitor examinees
- Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an

**3. Quality Assurance and Continuous Improvement**
- Ensure the adherence to the Pearson Professional Center quality and security measures
- Recognize and identify potential areas where existing policies and procedures require change or where new ones

need to be developed and shared

**WORK ENVIRONMENT AND CONDITIONS**:

- Should be comfortable to work in a quiet testing environment.
- This role spans 6 months, requiring 20 hours of work per week, with flexibility to accommodate shifts any day of the week: Monday through Sunday, between the hours of 7:00 am and 11:00 pm.

**Pay**:

- You will be paid INR 250 per hour + INR 200 daily allowance.

**What to expect from Pearson**

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to