Customer Service Executive

17 hours ago

Salt Lake City, India Allied Digital Services Ltd Full time

**Vacancy Notification from Allied Digital Services Ltd.**

**Urgent Requirement for Customer Service Executive at Kolkata (Female)**

Qualification: Graduate

Experience: 5+ Years in IT Service / Coordination

Location: Kolkata

Job Responsibilities

1. Must have knowledge of the ITIL Process and Ticketing tools (Technical Knowledge / Understanding of Hardware and Network Support will be preferred)

3. Troubleshooting: Assist customers with basic troubleshooting of technical issues or coordinate with the tech team for resolution.

4. Customer Relationship Management: Maintain positive relationships with clients to ensure satisfaction and long-term engagement.

5. Service Ticket Management: Log, track, and manage customer issues using CRM or ticketing tools (like DigitalDesk, Symphony, Service Now etc.).

6. Follow-ups: Regularly follow up on open issues, service renewals, or feedback from clients.

7. Sales Coordination Responsibilities: Assist the sales team by preparing quotations, proposals, and necessary documents.

8. Order Processing: Coordinate with internal departments for order fulfillment, delivery schedules, and invoicing.

9. Lead Management: Help track and manage sales leads using CRM tools, and coordinate follow-ups.

10. Client Onboarding: Support the onboarding process for new clients by setting up accounts, services, and initial configurations.

11. Product Knowledge: Maintain a good understanding of IT products/services to explain features and benefits to customers effectively.

12. Liaise with Tech Teams: Coordinate with technical teams to escalate and resolve client issues.

13. Cross-Department Collaboration: Work closely with marketing, finance, and operations teams to ensure smooth customer experiences.

14. Documentation: Maintain proper documentation of client communications, feedback, and service issues.

15. Daily, Weekly, and Monthly Report creation and submission.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹380,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical ServiceDesk: 3 years (required)
- in total IT Sales and Service Support: 5 years (required)

**Language**:

- English (required)
- Hindi (preferred)

License/Certification:

- ITIL Certification (required)
- MCSE (preferred)
- CCNA (preferred)

Work Location: In person

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