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Customer Service Executive
3 weeks ago
**Vacancy Notification from Allied Digital Services Ltd.**
**Urgent Requirement for Customer Service Executive at Kolkata (Female)**
Qualification: Graduate
Experience: 5+ Years in IT Service / Coordination
Location: Kolkata
CTC Range: 3.12 LPA
Job Responsibilities
1. Must have knowledge of the ITIL Process and Ticketing tools (Technical Knowledge / Understanding of Hardware and Network Support will be preferred)
3. Troubleshooting: Assist customers with basic troubleshooting of technical issues or coordinate with the tech team for resolution.
4. Customer Relationship Management: Maintain positive relationships with clients to ensure satisfaction and long-term engagement.
5. Service Ticket Management: Log, track, and manage customer issues using CRM or ticketing tools (like DigitalDesk, Symphony, Service Now etc.).
6. Follow-ups: Regularly follow up on open issues, service renewals, or feedback from clients.
7. Sales Coordination Responsibilities: Assist the sales team by preparing quotations, proposals, and necessary documents.
8. Order Processing: Coordinate with internal departments for order fulfillment, delivery schedules, and invoicing.
9. Lead Management: Help track and manage sales leads using CRM tools, and coordinate follow-ups.
10. Client Onboarding: Support the onboarding process for new clients by setting up accounts, services, and initial configurations.
11. Product Knowledge: Maintain a good understanding of IT products/services to explain features and benefits to customers effectively.
12. Liaise with Tech Teams: Coordinate with technical teams to escalate and resolve client issues.
13. Cross-Department Collaboration: Work closely with marketing, finance, and operations teams to ensure smooth customer experiences.
14. Documentation: Maintain proper documentation of client communications, feedback, and service issues.
15. Daily, Weekly, and Monthly Report creation and submission.
**Job Types**: Full-time, Permanent
Pay: ₹284,000.00 - ₹312,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Weekend only
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical ServiceDesk: 3 years (required)
- in total IT Support: 5 years (required)
**Language**:
- English (required)
- Hindi (preferred)
License/Certification:
- MCSE (required)
- CCNA (required)
- ITIL Certification (required)
- 25% (preferred)
Work Location: In person
