Call Center Representative

2 days ago

Mumbai Maharashtra, India Talentnest HR Consultant LLP Full time

**Job Title: Call Center Representative**

**Location**: Mumbai

**Job Type**: Full-time

**Key Responsibilities**:

- Answer incoming calls and assist customers with inquiries related to products/services.
- Provide accurate information and respond to customer questions promptly.
- Resolve customer complaints and issues effectively while maintaining a professional demeanor.
- Document customer interactions and transactions in the company database.
- Follow up on customer interactions as needed to ensure resolution.
- Collaborate with team members and other departments to improve customer satisfaction.
- Adhere to company policies and procedures to maintain quality assurance standards.
- Perform other duties as assigned by supervisors.

**Qualifications**:

- High school diploma or equivalent; additional education or certifications preferred.
- Previous experience in a call center or customer service role is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment and manage time effectively.
- Availability to work flexible hours, including evenings and weekends if required.

**Benefits**:

- Competitive salary and performance-based perks.
- A dynamic and supportive work environment.

Pay: ₹8,000.00 - ₹20,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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