Call Center Representative

2 days ago

Chandivali Mumbai Maharashtra, India Cozmo Travel World Full time

**Key Skills**:
Answer incoming calls and respond to customer inquiries regarding flight bookings, schedules, fares, and airline policies.
- Assist customers with new reservations, ticket re-issuance, cancellations, and refunds.
- Handle special service requests, including seat selection, meal preferences, and wheelchair assistance.
- Provide accurate information about baggage allowances, travel documentation, and visa requirements.
- Resolve customer complaints and escalate issues when necessary to ensure customer satisfaction.
- Promote airline services and offers to increase sales and enhance customer experience.
- Maintain updated knowledge of airline systems, procedures, and travel regulations.
- Accurately document all customer interactions in the CRM system.

**Personal Qualities / Behavioral Competencies**:

- **Excellent/Good communication skills** in English; additional language proficiency is a plus.
- Ability to handle high call volumes and work in rotational shifts, including weekends and holidays.
- Strong problem-solving and interpersonal skills.
- Customer service-oriented with a positive attitude and professional demeanor.
- Proficiency in GDS systems (e.g., Amadeus, Sabre) is an advantage.

**Education**:Bachelor’s degree in any field

**Experience**: 1-2 years of experience in a call center, preferably in the airline or travel industry

**Shift Time**:09:00 AM to 05:00 PM or 12:00 PM to 08:00 PM (Rotational Shift)

**Working Days**: Mon - Sat (Sunday fixed off)

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Application Question(s):

- Open to working in Rotational Shift

**Experience**:

- Customer service: 1 year (required)
- Airline: 1 year (preferred)
- Call center: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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