Customer Support Associate

2 weeks ago

Madhapur Hyderabad Telangana, India 8 Views Full time

**JOB DESCRIPTION**

**ROLE AND RESPONSIBILITIES**
- Handle an average of 120 calls per day, managing both outbound and inbound calls.
- Dial-up warm leads provided by the marketing team.
- Conduct initial conversations with potential customers to understand their needs and qualify them further.
- Gather relevant information about potential customers' requirements, budget, timeline, and decision-making process.
- Deliver scripted pitches to customers while adapting them to individual preferences.
- Collaborate closely with the sales team to ensure seamless handover of qualified leads.
- Maintain accurate records of all interactions and lead qualification activities in the CRM system.

**QUALIFICATIONS**
- Excellent verbal and written communication skills.
- Proficiency in English, Hindi, and Telugu languages.
- Capacity to make 130-150 calls per day.
- Willingness to work a 6-day week schedule, which includes Saturdays and Sundays, with one week off during weekdays.
- Ability to effectively engage and interact with customers.
- Ability to multi-task, organize, and prioritize work
- Minimum of 6 months to 2 years of experience in Customer Support, Inside Sales, Tele-calling, Tele sales, Customer Service, BPO, Sales, or a related field.
- Familiarity with CRM software for managing customer interactions is a plus.

**PERKS AND BENEFITS**
- SIM Card (Postpaid)
- Health insurance
- Free Snacks & Beverages
- Paid Leaves

Pay: ₹250,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9133165188
Expected Start Date: 20/12/2024

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