Customer Service Executive

1 day ago

Kharadi Pune Maharashtra, India Credence Resources Management Full time

Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment.
- Determine the reason for delinquency and best course of action to assist Our Borrowers:

- Engage our Borrowers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with stablished procedures and compliance policies.
- Communicate professionally and regularly with leadership an peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are manage accurately and t el Call blended (inbound/outbound) environment
- Accounts are early / mid-stage defaults return payments, first payment defaults, and work date follow up assignments.
- Perform advanced skip tracing on higher risk files

Preferred Profile
- Freshers can also apply
- Thirdlparty collection experience preferred (Medical or Telecom) Needs to be Bilingual (Spanish/English)
- High school diploma or GED certificate
- Excellent written and oral communication skills

**Job Types**: Full-time, Fresher

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Night shift
- Rotational shift

COVID-19 considerations:
2 Doses of vaccination certificate is mandatory.

Ability to commute/relocate:

- Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Spanish (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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