Ba - Conversation Banking (Chat)

About UsCapco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We...

**Exp**: (7+ Years) **Location**: Bengaluru, Hyderabad, Chennai, Pune and Gurgaon **Notice Period**: Immediate to 30 days **Mandate Skills**: - BA with Wholesale banking /MSS business experience. A senior BA who can independently work with senior business stakeholder to produce, manage and deliver regulatory business change requirements and support...

Key ResponsibilitiesLead the Contact Center Transformation program, focusing on chat, chatbot, and voice bot implementation across digital banking channels (Mobile, Web).Partner with business, technology, and vendor teams to design and implement conversational AI solutions leveraging Gen AI, NLP, and NLU frameworks.Manage vendor relationships (e.g., RASA,...

BA Capital Markets 8-12 years of experience in financial industry with strong understanding in Financial markets Knowledge of SQL queries Trouble shooting / Analytical skills Excellent stakeholder management skills Strong fundamentals in investment banking and capital markets Knowledge of financial markets products and processes Experience of FX, OTC...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**Job Title: BA - Risk and Compliance** **About Us** - “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with _**_Consultancy of the year in the _**_British Bank Award_**_ and has been ranked _**_Top 100 Best Companies for Women in India 2022 by _**_Avtar & Seramount_**_. With our presence across 32 cities across...

**Job Title**: - **Retail banking - Digital - PO / BA** **About Us** “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with **Consultancy of the year in the British Bank Award** and has been ranked **Top 100 Best Companies for Women in India 2022 by **Avtar & Seramount**. With our presence across 32 cities across...

**Key Responsibilities** - Experience with JIRA, Agile, and Scrum. - Experience in creating requirements for technologies such as ERP, eCommerce, or CRM. **Requirements**: - Excellent verbal and written communication skills. - A proactive team player with a problem-solving mindset. - Excellent organizational skills. - Experience with JIRA, Agile...

**Job Title: - Senior Customer Support Executive - Premium Chat Support - 6 Days WFO** **Customer Experience (CX) - Premium Support Team** **Eligibility Criteria**: - 2-4 years of experience in customer support, preferably in banking, fintech, or e-commerce - Prior exposure to chat-based support, premium customer handling, or escalation resolution -...

**Job Summary**: We are looking for dynamic individuals to join our Chat Process team. As a Chat Process Executive, you will be responsible for providing top-notch customer support through online chat. You will be the first point of contact for our customers, ensuring their queries are addressed promptly and professionally. **Key Responsibilities**: -...