Customer Care Executive

2 weeks ago

Koramangala Bengaluru Karnataka, India Club Concierge PVT LTD Full time

Job Title: Lifestyle Manager

About Us:
We're a globally award-winning luxury concierge services company based in Bangalore, seeking talented and passionate Lifestyle Managers to join our team. If you have a keen eye for detail, exceptional organizational skills, and a passion for delivering extraordinary experiences, we invite you to apply.

Key Skills:

- Integrity: Extremely trustworthy with a strong moral compass
- Attention to Detail: Meticulous and thorough in all aspects of work
- Proactivity: Anticipate and exceed client expectations
- Continuous Improvement: Committed to self-improvement and service enhancement
- Self-Motivation: Driven to deliver exceptional results
- Flexibility: Adaptable and enthusiastic about new challenges
- Sound Judgement: Ability to make informed decisions on behalf of clients
- Collaboration: Effective teamwork and communication skills

**Responsibilities**:

- Client Relations: Build and maintain strong relationships with clients through regular updates, welcome appointments, and personalized dialogue
- Needs Assessment: Evaluate customer needs, anticipate how to improve their lives, and provide intuitive solutions
- Quality Assurance: Ensure all services and products meet our high standards
- WOW Experiences: Craft bespoke experiences, such as:

- Exclusive yacht charters
- VIP access to major fashion events
- Private meet-and-greets with renowned artists

Personalized Concierge:

- Serve as the dedicated point of contact for U/HNI members
- Craft bespoke travel itineraries, secure exclusive event tickets, arrange exotic dining experiences, source rare items, and organize private events
- Leverage a global network of top-tier providers, artisans, experts, and exclusive venues worldwide

**Requirements**:

- Passionate Service: Genuine passion for delivering exceptional service and creating WOW moments
- Attention to Detail: Ability to flawlessly organize complex itineraries and juggle multiple requests simultaneously
- Global Savviness: Deep understanding of luxury lifestyles, global trends, and cultural nuances
- Confidentiality: Ability to handle sensitive information with utmost care and professionalism

Join Our Team:
**Job Types**: Full-time, Fresher

Pay: ₹270,000.00 - ₹390,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Shift allowance
- Yearly bonus

Work Location: In person

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