Tl - Collection Process

2 days ago

Mumbai Maharashtra, India ixamBee Full time

**About us**:
Epicenter is a 24-year-old Technology & BPM organization that focuses on Process Improvement, Cost Reduction and uses Innovative Technology & Data Driven approaches to create customer & human-centric solutions to Improve Revenue & Customer Experience. We work with Global Fortune 500 Companies across various industry sectors, helping them build agility, transform operations, and drive better business outcomes.

Job Description for a TL - Collection Process.

**Responsibilities**
- Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations.
- Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions.
- Strong orientation towards Customer Experience.
- Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required.
- Manage projects as assigned within defined metrics and timelines.
- Create an environment of high energy and enthusiasm.
- Responsible for management of Engagement, Attrition and ESAT for the team.
- Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment.
- Resolve employee concerns with urgency & accuracy.
- Engage in effective Career Development activities like effective career coaching and counselling.

**Requirements**:

- Good experience in international collections.
- Graduate and above can apply.
- Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint.
- Strong analytical bend of mind with good logical reasoning abilities.
- Strong interpersonal skills at both verbal and written communication.
- Strong concepts of leadership competencies, displays ownership, accountability and pro activeness.
- Good communication and writing skills preferred.
- Flexibility working in rotational US Shifts.

**Shift Timings**: 5:30 PM - 10:30 AM (any 9 hours shift), 5 days working

**Job Location**: Bhayander (West), Mumbai

**Job Type**:Full Time

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹700,000.00 per year

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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