Front Office Assistant

6 hours ago


Egmore Chennai Tamil Nadu, India Fortel Hotels Full time

**Job Overview**

**Key Responsibilities**
- **Guest Services**:

- Greet and welcome guests upon arrival and departure.
- Handle guest check-ins and check-outs efficiently.
- Respond to guest inquiries and resolve any issues promptly and professionally.
- Provide information about hotel facilities, services, and local attractions.
- **Front Desk Operations**:

- Manage reservations, including booking, modifications, and cancellations.
- Ensure accurate and efficient processing of guest payments and invoices.
- Maintain and update guest records in the hotel management system.
- Coordinate with housekeeping and maintenance departments to address guest needs.
- **Administrative Duties**:

- Answer and direct incoming calls in a courteous manner.
- Manage front desk supplies and ensure the reception area is tidy and presentable.
- Assist in preparing daily reports and maintaining records of guest feedback and complaints.

**Qualifications and Skills**
- **Experience**:

- Minimum of [number] years of experience as a Front Office Assistant or similar role in the hotel industry.
- **Education**:

- Diploma or degree in Hospitality Management or a related field.
- **Skills**:

- Strong communication and interpersonal skills.
- Proficiency in front desk software and hotel management systems.
- Excellent problem-solving and multitasking abilities.
- Ability to handle cash transactions and maintain accurate records.
- Customer-focused with a friendly and approachable demeanor.

**Personal Attributes**
- Professional appearance and attitude.
- Ability to remain calm and courteous under pressure.
- Strong organizational skills and attention to detail.
- A proactive and positive approach to tasks and challenges.

**Working Conditions**
- Shift work, including weekends and holidays.
- Standing for extended periods.

**Compensation and Benefits**
- Competitive salary based on experience.
- Benefits package, including [details of benefits].

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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