Scrum Master

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Primary Responsibilities**:

- Facilitate Scrum Events: Organize and facilitate all Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring productive and time-boxed meetings
- Coaching Teams: Mentor and coach development teams on Agile principles, practices, and the Scrum framework to enhance their understanding and execution of Agile methodologies
- Remove Impediments: Identify and help remove obstacles that hinder the team's progress, ensuring smooth workflows and continuous delivery
- Promote Collaboration: Foster a collaborative team environment by encouraging open communication, transparency, and trust among team members and stakeholders
- Stakeholder Engagement: Work closely with Product Owners and other stakeholders to ensure alignment of project goals, prioritization of work, and clear communication of project status
- Continuous Improvement: Lead efforts in identifying areas for process improvement, implementing best practices, and encouraging a culture of continuous learning and adaptation
- Agile Transformation: Support the organization in adopting Agile practices and principles, guiding teams in their Agile journey and helping to scale Agile methodologies across departments
- Metrics and Reporting: Track and report on team performance metrics, such as velocity and burn-down charts, to provide insights into team progress and areas for improvement
- Training and Workshops: Conduct training sessions and workshops for teams and stakeholders to deepen their understanding of Agile practices and enhance their skills
- Conflict Resolution: Act as a mediator in conflicts or disagreements within the team, promoting a healthy team dynamic and ensuring that issues are addressed constructively
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- Undergraduate degree or equivalent experience
- 7+ years of experience as an Agile Coach/Scrum Master with a solid focus on delivery and program management in software engineering
- 5+ years of experience in coaching cross-functional teams on Agile methodologies, including Scrum, and Kanban
- 4+ years of experience working closely with Product Owners to effectively manage backlogs, prioritize work, and deliver value to stakeholders
- Proven experience in guiding teams through Agile transformations, implementing Scrum practices, and fostering a culture of continuous improvement
- Hands-on experience facilitating Agile ceremonies and workshops, ensuring teams are engaged and focused on Agile principles
- Extensive experience in promoting engineering-first and security-first approaches to achieve desired outcomes in software development
- Solid understanding of Agile metrics and reporting, including velocity, burn-down charts, and other key performance indicators to assess team performance
- Proven excellent interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and clients, with the ability to communicate Agile concepts to both technical and non-technical audiences

**Preferred Qualifications**:

- BS in Computer Science, Engineering, or a related field, or equivalent experience
- Certification in Agile methodologies (e.g., Certified ScrumMaster (CSM), Certified Agile Coach (ICP-ACC), or equivalent) is highly desirable
- Experience in the Healthcare industry or other regulated environments
- Familiarity with tools like CA Agile Rally, Confluence JIRA, or other Agile project management software.
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many ba