Csa (Customer Service Associate)

2 weeks ago

Goregaon Mumbai Maharashtra, India Moonlight Placement Services Full time

Job Role:

- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer satisfaction.
- To identify and convert the opportunities for cross-selling (banking product) on customer's calls.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer 'delight' and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader / Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements:

- Graduate.
- Graduate.
- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage.
- Fresher's can also apply. Excellent communication skills - Verbal & Written. Flexible to work 24 / 7 (For Females : 7AM till 8PM) including Sunday / holidays. Flexible to get scattered 8 Week Offs in a month with 9hours shift.
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

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