CRM Trainee and Ea

Company Description:
We are a start-up pharmaceutical company based out of Kanpur committed to delivering high-quality products and services to our customers. We are looking for a motivated and energetic individual to join our team as an Executive Assistant & a CRM Trainee.

**Job Description**:
As a CRM Trainee, you will be responsible for managing and maintaining our customer relationship management (CRM) system. You will work closely with the sales and marketing teams to ensure that the CRM system is being used effectively to track leads, manage customer interactions, and analyze sales data. You will also be responsible for ensuring that the CRM system is up-to-date and accurate.

As an EA, you will coordinate and provide high-quality administrative support to the executive team.

Key Responsibilities as CRM Trainee:

- Manage and maintain the CRM system to ensure accurate and up-to-date information
- Build and maintain relationships with key customers through digital channels to help in generating Marketing Qualified Leads for the Sales team to work on.
- Build proper pipelines, workflows/automations for leads that enter the system
- Keep close watch over ongoing discussions with leads to track their progress through the pipeline.
- Making sure all communication/tasks pertaining to leads is executed within expected/committed TAT.
- Collaborate with the team to resolve any issues related to the CRM system

Key Responsibilities as an Executive Assistant:

- Schedule appointments, and maintain and update daily calendar for executives
- Coordinate travel arrangements, prepare itineraries, plan logistics, and submit expense reports
- Help in providing necessary documentation to supervisors and redesigning powerpoint presentations and excel sheets for clients if required.
- Screen all incoming inquiries, and correspondence, and route accordingly
- Maintain confidentiality of highly sensitive information
- Manage complex office administrative work requiring the use of independent judgment and initiative

**Requirements**:

- Graduate in any domain with knowledge about CRM, customer lifecycle, lead nurturing, B2B E-mails etc
- Basic experience in using any CRM system (Zoho/Saleforce/Hubspot/etc) is a huge plus
- Strong organizational skills and ability to prioritize multiple tasks seamlessly with a strong attention to detail
- Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and social media web platforms
- Strong communication skills and the ability to build relationships with key stakeholders
- Ability to work independently and as part of a team
- Ability to adapt to changing priorities and deadlines and in a fast paced environment
- Go-getter attitude and an eagerness to learn more

**Salary**: ₹10,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Kanpur, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Health insurance