Customer Support Executive

2 weeks ago

Police Lines Gurugram Haryana, India Aura Industries Full time

**Job Summary**:
**Roles & Responsibilities**:

- Handle inbound and outbound customer calls in a professional manner (Voice process).
- Resolve product or service-related issues efficiently and provide accurate information.
- Maintain customer interaction records in the system.
- Follow up on unresolved queries to ensure customer satisfaction.
- Adhere to quality and process guidelines set by the company.
- Coordinate with internal departments for escalations or issue resolution.

**Requirements**:

- **Education**: Minimum 12th pass / Graduate in any discipline.
- Good communication skills in English and Hindi.
- Ability to handle customer concerns with patience and professionalism.
- Basic computer knowledge and typing speed.
- Willingness to work in rotational shifts (if required).

**Benefits**:

- Competitive salary with incentives.
- Training and skill development programs.
- Career growth opportunities.

Pay: ₹15,000.00 - ₹40,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9520990604

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