Business Operations Associate with English

**Organization Summary**:
Microsoft Business Process Outsource (BPO) and AI Operations is responsible for the contracting, performance management, and continuous improvement execution activities for all outsourced global service providers supporting a wide range of business units within Microsoft. Our Mission is to be trusted advisors who anticipate and operationally execute on Business Process and opportunities delivering value to both Microsoft and our Customers.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

**Responsibilities**:
Want to use your language skills to help make better Microsoft products?

The transcription specialist is a key component in building the next generations of speech recognition by producing high quality transcriptions which train and improve Microsoft products and services. The transcription specialist will use native language skills and cultural knowledge to capture linguistic nuances with high fidelity. In this role you will be the foundation of the Microsoft teams responsible for driving machine learning and high AI technology, such as, AI assistance for people’s daily life, meeting captioning, and more. Join our team and use your background and expertise to continue delivering value to Microsoft.

The transcription specialist’s responsibilities include:

- Using in house tools to transcribe and annotate data for various projects. A few examples may be providing transcription (text) for audio clips or annotating text or images to verify certain types of data.
- Going through content (online and offline), extract information, provide needed information through tools with high accuracy and consistency.
- Performing quality evaluation of transcription and annotation results produced by different sources.
- Collaborate with team members on day-to-day problem solving and projects assigned by managers.
- Transcription specialists will come across offensive, sensitive, or objectionable material and may be required to work with this type of content to help train our AI models for the protection of Microsoft’s customers.

**Qualifications**:
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

**Basic Qualifications**:

- High School degree/GED or equivalent work experience
- Knowledge of required language spelling, vocabulary, grammar, pronunciation, accents, intent
- Native speaker of the target locale/language & lived in the native country within the last five years or equivalent experience. See location and language requirements
- Fluent in English - both written and spoken

**Preferred Qualifications**:

- Bachelor’s degree or equivalent work experience
- In depth knowledge of required language pitch, tones, rhythm, intent, etc.
- Ability to have fun at work while bringing your authentic self
- Linguistics or computational linguistic background
- Experience in language technology including speech
- Proficient in multiple required languages, Indian local languages would be an added advantage.
- Great attention to detail
- Relevant certifications in languages if any.

**These jobs require individuals to work at the office location. However,**
**due to the global pandemic**
***
**jobs may temporarily be**
**located**
**from home until**
**the decision is made to open local offices and**
**employees may**
**safely return to work.**

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.