Customer Relation voice Process hospital gurgaon
2 days ago
**Customer Support-Voice Process || No target ||Face to Face Interview|| Immidiate joiners only ||Work life balance (Only Graduates Can Apply, Max age require
- 33 Yrs) || Near Guragon Rajiv Chauk.**
Exclusive requirement of Customer Support for domestic process (WFO) - in Near Gurgaon Rajiv Chauk with one of the leading hospital in operation control center (Domestic BPO/Contact Center). Experience 0- 6 Years with Excellent communication and written skills.
**Job Purpose**:
- To ensure seamless Service Delivery and Customer Satisfaction.
**Key Responsibility: -**:
- Managing doctor appointments.
- Handling customer complaints and follow-ups.
- Handling calls - both inbound and outbound.
- Having knowledge of emergency codes to manage emergencies.
- Tracking and making recommendations for enhancing customer experience in the hospital.
- Helping in general hospital operations.
- Any other ad hoc duties related to hospital operations assigned by supervisor.
**Desired Skills**:
- Good communication skills - both verbal and written.
- Great interpersonal skills and team work ability.
- Good analytical skills and quick thinking.
- Dedication and passion to meet and exceed customer expectations - both internal and external.
- Positive, pro-active, motivated with “can-do” attitude.
**Technical Skills**:
- Should have knowledge to work on Computer.
- Good communication skills - both verbal and written
**Environment**:
- Work life balance. Transparency.
**Salary**: ₹252,000.00 - ₹360,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
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