
Operation Executive
4 days ago
**Key Responsibilities**:
- **Fleet & Vehicle Management**:
- Monitor vehicle availability, scheduling, and deployment.
- Ensure regular servicing, maintenance, and cleanliness of vehicles.
- Handle vehicle breakdowns, accidents, and replacements efficiently.
- Maintain accurate records of vehicle documents (insurance, permits, pollution certificates, etc.).
- **Driver Coordination**:
- Assign and monitor drivers as per daily bookings and operations.
- Ensure driver compliance with grooming standards and behavior protocols.
- Maintain driver attendance, duty rosters, and ID cards.
- **Customer Service**:
- Coordinate with customers for pickup/drop timings, special requests, or complaints.
- Ensure timely and professional resolution of customer issues.
- Ensure customer satisfaction through service feedback collection and follow-up.
- **Booking & Dispatch**:
- Manage booking schedules (online/offline) and dispatch vehicles accordingly.
- Coordinate with the sales/reservations team for smooth handovers and timely delivery.
- **Billing & Documentation**:
- Prepare and cross-check rental agreements, invoices, trip sheets, and fuel slips.
- Ensure timely billing and reconciliation with accounts.
- **Compliance & Reporting**:
- Ensure adherence to company policies, transport laws, and safety regulations.
- Generate and submit daily/weekly reports on fleet status, operations, and revenue.
- **Vendor & Office Coordination**:
- Liaise with vendors for maintenance, insurance, and accessories.
- Manage office-related logistics like fuel cards, toll charges, FASTag balances, etc.
**Key Requirements**:
- **Education**: Graduate in any discipline
- **Experience**: 2-5 years in a car rental, transport, or fleet management company.
- **Skills**:
- Excellent coordination and problem-solving skills.
- Strong communication and customer handling ability.
- Proficiency in MS Excel, Google Sheets, and fleet management software.
- Basic knowledge of vehicle documentation and compliance.
**Work Conditions**:
- Willingness to work in shifts, including weekends and holidays.
- Must be reachable during operational hours for emergency coordination.
Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person
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