Associate - Salesforce CRM QA

Senior Testing Analyst

Evaluates and oversees operations improvement projects from initial research and assessment through transition to the management team for business performance improvement.

Key Responsibilities and Duties
- Conducting thorough business diagnostics to identify, quantify and prioritize value creation projects.
- Teaching, coaching and mentoring individuals and teams to build capabilities.
- Using metrics to demonstrate the impact implemented changes have made to the organization.
- Motivating and working with all levels of the organization to ensure that transition to management is smooth and effective.

**Qualifications**:

- 2 Years Required; 3 Years Preferred
- University (Degree), Preferred

Physical Requirements
- Physical Requirements: Sedentary Work

Preferred Education
- University (Degree)

Career Level

6IC

- Associate

Responsible for testing of CRM Applications like Salesforce CRM including Salesforce Sales Cloud and Salesforce Service Cloud, Automation Testing using Selenium and catering to Financial Services such as payment, trading, retirement solutions.

Location: Mumbai

KEY RESPONSIBILITIES

Associate will be responsible for:

- Participation in Story Grooming sessions and perform Requirement Analysis on stories
- Creating Test Plan (Test Strategy) and Test Scenarios
- Develop and maintain test suite with successive iteration
- Leverage Selenium to execute automated test cases
- Execution of Test Cases and Regression (Both Manual and Automated)
- Defects creation in ALM and Status Reporting
- Understanding Prod Incidents, RCA and Defect Prevention Strategies
- Testing and Closing Defects and Prod Issues
- Leveraging, Adopting and Improving Test Automation

MANAGEMENT/RELATIONSHIP RESPONSIBILITY
- Perform the testing as per the scheduled release Plans.
- Stick to testing schedule and ensure timely completion.
- Reacting immediately to impediments in progress and taking necessary steps
- Working with right teams to speed issues with respect to scope finalizations, getting clarity on defects or requirements, getting environment issues resolved etc.
- Good communication and team work

REQUIRED TECHNICAL KNOWLEDGE
- Test Design and Test Case Writing
- Test Execution
- Defect Management
- Test Automation using Selenium
- ALM Usage and JIRA Usage

BUSINESS OR INDUSTRY EXPERIENCE
- Associate with 5-7 years of Salesforce CRM Testing in Salesforce Sales Cloud and Salesforce Service Cloud along with Automation Testing and Financial Services Experience- Job Profile Summary- Job Profile SummaryJob Description- Job Description- Senior Testing Analyst
- Key Responsibilities and Duties
- Leads internal and external audit projects, and ensures follow up with a timely response on corrective action.
- Appraises the correctness and efficiency of testing methods, analyzes and presents the results of testing sessions, and troubleshoots technical problems and issues.
- Implements testing tools and processes for use in projects, and directs the selection of testing tools and approaches.
- Monitors the design and development of usability testing programs, cases, scenarios and processes to ensure that all functions are thoroughly tested.
- Presents metrics to demonstrate the impact implemented IT changes have made to the organization.

Educational Requirements
- University (Degree) Preferred

Work Experience
- 3 Years Required; 5 Years Preferred

Physical Requirements
- Physical Requirements: Sedentary Work

Career Level
- 7IC___________________________________________________

Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization, with a focus on technology, operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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Phone: (800) 842-2755

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