
Service Advisor
9 hours ago
Service Advisor ( Female )
Location - Indore
Salary - 25K
Experience - 2 to 3yrs
Profile - Service Advisor
Key Responsibilities:
1. Customer Interaction:
Greet customers in a professional and friendly manner.
Listen to customer concerns and gather information to accurately describe vehicle issues.
Provide customers with clear explanations about vehicle diagnostics and repair needs.
Offer advice on maintenance and repair services to ensure vehicle safety and performance.
2. Service Coordination:
Create and maintain accurate service records.
Schedule and manage service appointments to ensure efficient use of time and resources.
Coordinate with technicians to ensure proper diagnostics and completion of services.
Follow up with customers regarding the progress of their vehicle repair or service.
3. Sales and Upselling:
Recommend and upsell additional services based on vehicle condition and manufacturer recommendations.
Explain warranties, service plans, and financing options to customers.
Track and meet personal and team sales targets for services and parts.
4. Customer Satisfaction:
Ensure customers are kept informed of service progress, estimated completion times, and any issues that arise.
Address and resolve customer complaints or concerns to ensure a positive experience.
Follow up with customers post-service to ensure satisfaction and encourage repeat business.
5. Administrative Duties:
Process customer orders, service requests, and invoices accurately and in a timely manner.
Maintain an organized, clean, and professional service environment.
Ensure all paperwork, including work orders and service orders, are accurately completed.
6. Collaboration:
Work closely with the service team, technicians, parts department, and management to ensure the smooth flow of service operations.
Stay up-to-date with product knowledge, service procedures, and industry trends.
WhatsApp No - 9236434140
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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