Mas India Imp Wfm Migrations 141709

2 days ago

Pune, India ADP Full time

Manage and lead a team of 4 + Client Services Supervisors and 1 onboarding lead who each have a team of 4 + CAMs:

- Drive team performance through metrics and goals
- Coach, career-develop and performance manage each Supervisor, ensuring they understand their role in meeting the service center's and the company's objectives
- Ensure timely and meaningful performance reviews of all employees within the service center
- Allocate existing and new clients/payrolls among existing teams
- Charter new teams in concert with the growth of the business, as appropriate
- Continue to lead a metric-driven performance culture o Review the metrics for client services
- Report the metrics consistently and keep them regularly on track
- Maintain a balanced scorecard for CAMs, supervisors, teams and the entire service center
- Assist in the maintenance of Management Dashboards that roll up all relevant metrics on a regular basis
- Create and execute employee recognition and reward programs based on performance to metrics and stated goals

#LI-DNI
- Manage and lead a team of 4 + Client Services Supervisors and 1 onboarding lead who each have a team of 4 + CAMs:

- Drive team performance through metrics and goals
- Coach, career-develop and performance manage each Supervisor, ensuring they understand their role in meeting the service center's and the company's objectives
- Ensure timely and meaningful performance reviews of all employees within the service center
- Allocate existing and new clients/payrolls among existing teams
- Charter new teams in concert with the growth of the business, as appropriate
- Continue to lead a metric-driven performance culture o Review the metrics for client services
- Report the metrics consistently and keep them regularly on track
- Maintain a balanced scorecard for CAMs, supervisors, teams and the entire service center
- Assist in the maintenance of Management Dashboards that roll up all relevant metrics on a regular basis
- Create and execute employee recognition and reward programs based on performance to metrics and stated goals

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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