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International Voice Process Uk

2 weeks ago

Hyderabad Telangana, India Fin Infocom Full time

**International Voice Process Uk**:
**location**:
Hyderabad

**Job type**:
Fulltime

**Key Skills**:
customer support, technical support, problem solving, customer service, communication

**For Further Information**:
**Key Responsibilities**:

- ** Inbound/Outbound Calls**: Handle international customer calls related to queries, complaints, sales inquiries, or technical support.
- ** Customer Service**: Provide accurate information and resolve customer issues in a professional manner, ensuring customer satisfaction and retention.
- ** Issue Resolution**: Troubleshoot and resolve problems related to products, services, or technical issues, ensuring a smooth experience for customers.
- ** Documentation**: Accurately log and update customer interactions in the CRM system, ensuring all details are recorded for future reference.
- ** Adherence to Policies**: Follow company procedures, compliance regulations, and quality standards for call handling.
- ** Performance Targets**: Meet daily, weekly, and monthly KPIs related to call handling time, quality, sales conversions, and customer satisfaction.
- ** Team Collaboration**: Work with team members and supervisors to improve service quality and achieve overall team goals.

**Requirements**:

- ** Experience**: 1-3 years of experience in an international voice process (customer support or technical support).
- ** Education**: High school diploma or equivalent; Bachelor’s degree is a plus.
- ** Skills**:

- Excellent verbal communication skills in Englis
- Strong listening and problem-solving abilities
- Ability to work in shifts, including night shifts
- ** Attributes**:

- Ability to remain calm under pressure and handle difficult conversations professionally
- Strong attention to detail and ability to multitask
- Self-motivated, target-driven, and eager to contribute to team success

**Preferred Qualifications**:

- Prior experience in a BPO or call center handling international clients.
- Familiarity with technical support processes.