Customer Support Executive

1 day ago


Jaipur, India Zucol group of companies Full time

Greetings from the Zucol group of companies

Are you passionate about delivering exceptional customer experiences?

Grab the opportunity of working as a **Customer Support Executive (International Process) **in our company, with the role and responsibilities of:

- Build excellent knowledge of the products & services of the company.
- Provide accurate information to customers related to the product & services.
- Assist customers over the phone or chat with technical support and service issues.
- Respond quickly, professionally, and accurately to customer inquiries.
- Resolving customers' complaints and queries.
- Feedback connection with the clients and customers.
- Maintaining records of each phone call for future reference.
- Handling the team offering customer support.

**Requirements for the profile**:

- Bachelor’s degree in management or a related field.
- Excellent communication skills
- verbal & written
- Understanding of CRM software and Microsoft Office.
- Excellent phone etiquette & active listening abilities.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.

**Location**:2 nd floor, Ganga Heights, Jaipur

**Eligibility**:Fresher and/or Experienced

**work from office only**

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Work Location: In person



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