Call Center Revenue Cycle Representative

5 days ago

Tiruchchirappalli, India Techmango Technology Services Full time

Job Summary

revenue cycle management. The Customer Service Representative will be responsible for assisting clients with their inquiries, concerns, and complaints related to their medical billing and revenue cycle management services.

**Responsibilities**:
Manage large inbound and outbound calls volumes in a timely manner.

Follow call center “scripts” when handling different topics.

Maintain detailed records of all conversations, interactions, and transactions in our proprietary software in a comprehensible way.

Provide clear and accurate information to clients regarding their accounts, billing statements, and payment options.

Resolve client issues and complaints in a timely and professional manner and according to company policy.

Collaborate with intemal teams to address client needs and resolve issues.

Identify and escalate priority issues to the appropriate team members.

Stay informed about departmental policy updates.

Participate in training and development programs to enhance product knowledge and customer service skills

Review and process claims for medical transport services in accordance with Golden Hour policies and procedures.

Ensure that all Billing and claims are submitted accurately and timely to third-party payers, such as insurance companies and goverment agencies.

Provide excellent customer service.

Other responsibilities as assigned.

Qualfications:
High school diploma or equivalent

Atleast 1-2 years of experience in customer service, preferably in the healthcare industry or RCM field

Excellent communication and interpersonal skills, both written and verbal

trong attention to detail and accuracy

Ability to work independently and as part of a team.

Proficiency with computer systems and software, including Microsoft Office and customer service platforms.

Knowledge of HIPAA, PCI, PH regulations and compliance

Ability to multitask, prioritize, and manage time effectively.

Willingness to learn and adapt to new technologies and processes.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift

Application Question(s):

- Current CTC
- Expected CTC
- Notice period

**Experience**:

- inbound and outbound calls: 1 year (required)
- Call Center Revenue Cycle Representative: 1 year (required)

**Language**:

- English (required)

Ability to Relocate:

- Tiruchchirappalli, Tamil Nadu: Relocate before starting work (required)

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