Call Center Representative

2 days ago

Tiruchchirappalli, India TTS BUSINESS SERVICES PRIVATE LIMITED Full time

Position Overview:
We are currently seeking a dedicated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for handling incoming calls from healthcare providers and members, addressing inquiries related to eligibility, benefits summaries, and general insurance information. Additionally, you will assist providers and members with questions regarding claim status and billing concerns. This role requires excellent communication skills, attention to detail, and the ability to provide exceptional customer service.

**Responsibilities**:

- Answer incoming calls from healthcare providers and members, providing accurate and timely information regarding eligibility, benefits summaries, and other general insurance inquiries.
- Assist healthcare providers and members by addressing questions and concerns related to claim status and billing, ensuring prompt and satisfactory resolution.
- Thoroughly document all interactions with healthcare providers and members, including relevant details and actions taken, in accordance with company protocols.
- Maintain departmental Key Performance Indicators (KPIs) as defined by the Call Center Manager, ensuring productivity and performance targets are met or exceeded.
- Adhere to and meet all departmental and/or campaign Service Level Agreements (SLAs), ensuring timely and efficient handling of calls and customer inquiries.
- Maintain a consistent record of good attendance and punctuality, meeting scheduled shifts and breaks as assigned.
- Perform any other duties as assigned by the supervisor or management team, contributing to the overall success and efficiency of the call center operations.

**Requirements**:

- High school diploma or equivalent. Some college coursework or a degree in a related field is a plus.
- Previous experience in a call center or customer service role is preferred, particularly in the healthcare or insurance industry.
- Excellent verbal and written communication skills, with the ability to effectively and professionally interact with healthcare providers and members.
- Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and patience.
- Attention to detail and accuracy in documenting customer interactions and information.
- Familiarity with insurance claim processes and medical billing is advantageous.
- Ability to effectively multitask, prioritize tasks, and manage time in a fast-paced environment.
- Strong attendance record, demonstrating reliability and commitment to scheduled shifts.
- Flexibility to adapt to changing work schedules, including evenings, weekends, and holidays, as required.

Address: Trichy

No: 2, Zee Towers, EVR Road, Puthur, Trichy-17(Opposite to Chinthamani Mall-Near GH bus stop).

Contact: 9025661969, 8122234564.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Night shift

**Speak with the employer**
+91 9025661969

  • Call Center Representative

    2 days ago

    Tiruchchirappalli, TN, IN TTS BUSINESS SERVICES PRIVATE LIMITED Full time

    DIRECT WALK-IN - Monday to Saturday at 10 OO am to 7 00 pm POSITION Call Center Representative US Medical Billing Process ROLES AND RESPONSIBILITIES Handling calls with healthcare providers Providing email and chat support Handling queries QUALIFICATION Any degree ELIGIBILITY EXPERIENCE 6 months to 2 years freshers also welcome Immediate Joining PREFERRED...

  • Call Center Representative

    3 days ago

    Tiruchchirappalli, India TTS BUSINESS SERVICES PRIVATE LIMITED Full time

    Answer incoming provider and member calls regarding eligibility, benefits summaries, and other general insurance inquires. Assist providers and members with questions regarding claim status and other billing concerns. Thoroughly document all provider and member interactions. Maintain departmental KPI’s, as defined by the Call Center Manager. Maintain or...

  • Branch Operations Executive

    7 days ago

    Tiruchchirappalli, India MUTHALAGU FINANCE PRIVATE LIMITED Full time

    **Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints**. Prepares call center performance reports by collecting and analyzing call agents' data. Evaluates individual performance reviews and overall team effectiveness with upper management. - Call Center Representative - Senior Call...

  • Sales Representative

    2 days ago

    Tiruchchirappalli, India Enterprise IT solutions Full time

    wanted sales Representative - Trichy Exp: 1 - 3 years Industries: Furniture, sanitary ware, Tiles & modular kitchen call me 9940394491 **Salary**: ₹20,000.00 - ₹25,000.00 per month Day range: - Monday to Friday Shift: - Day shift Travel requirement: - Up to 50% travel Ability to commute/relocate: - Trichy, Tamil Nadu: Reliably commute or...

  • Medical Representative

    2 days ago

    Tiruchchirappalli, India Portal HR Plus Full time

    Dear All Greetings !!! **Urgent Opening for Medical Representative for Leading Company in Trichy** Position Name **:Medical representative** Qualification : Any Experience : 1 +yrs Industry : Hospital / Health Care / Pharmaceutical Location : Trichy Salary : Negotiable **Job Description**: Ø Generating the business (Patient flow) through various...

  • Sales Representative

    1 week ago

    Tiruchchirappalli, India ALASS Infotech Solution Full time

    This is a full time office work job for Sales Executive located in Trichy. The Sales Executive will be responsible for developing and executing sales strategies, managing existing customer accounts, and identifying and pursuing new sales opportunities. The sales Executive will work closely with cross functional teams to ensure customer satisfaction and drive...

  • Medical Representative

    7 days ago

    Tiruchchirappalli, India JH REHABILITATION Full time

    **About Us**: JH Rehabilitation is a premier rehabilitation center, now expanding to Trichy, with a strong presence in Chennai. We specialize in providing comprehensive care for patients recovering from neurological, orthopedic, and spinal conditions. Our services include physiotherapy, occupational therapy, speech language therapy, and home care...

  • Hiring - Ar Executive - Trichy

    7 days ago

    Tiruchchirappalli, India TTS BUSINESS SERVICES PRIVATE LIMITED Full time

    Grand Hiring - Immediate Joining Experience Needed - AR Executive - Good Communication Skill Designation: CALL CENTER REPRESENTATIVE Shift: 7.00Pm to 4.00Am Working Days: Monday TO Friday Experience Letter : Not Mandatory Experience: 0.6month To 3Year Note (Non Voice in AR Executive Eligible only With Good Communication) Face to Face Interview - Direct...

  • Junior Executive

    2 weeks ago

    Tiruchchirappalli, India Durafit Full time

    Manage Inbound /Outbound calls - Managing a team of representatives offering customer support - Resolving customer complaints brought to your attention - Over-seeing the customer service process - Monitoring the work of individual representatives and of the team - Possessing excellent product knowledge to enhance customer support - Maintaining a pleasant...

  • Field Representative

    3 days ago

    Tiruchchirappalli, India SPM HR SOLUTIONS Full time

    Field representations to clinics and doctors - Promoting the company's existing brands and introducing new products to the market. - Get the sale” using various customer sales methods (door-to-door, cold calling, presentations etc) - Meet personal and team sales targets - Good in detailing of products, basic computer knowledge - Medium/good...