Tour Executive

4 days ago

Athwa Surat Gujarat, India Pratham International Study Abroad Full time

**Job Summary**:
The Tour Executive plays a pivotal role in overseeing and coordinating all aspects of travel operations for clients. This includes designing personalized travel itineraries, managing bookings, ensuring a smooth travel experience, and delivering outstanding customer service. The role demands in-depth knowledge of destinations, travel logistics, and the ability to address and resolve issues promptly during tours.

**Key Responsibilities**:
**Tour Planning and Coordination**:

- Craft customized travel itineraries that align with clients’ preferences, budgets, and travel requirements.
- Collaborate with travel agents, hotels, transportation providers, and other suppliers to ensure efficient tour operations.
- Organize both group and individual tours, ensuring all logístical elements—accommodations, transportation, and sightseeing—are meticulously planned.

**Customer Service**:

- Provide accurate and timely information about destinations, travel options, and logístical details.
- Resolve client concerns or issues promptly during tours, ensuring a seamless and enjoyable experience.
- Foster strong client relationships to encourage repeat business and referrals.

**Sales and Marketing**:

- Promote tour packages and suggest additional services to help achieve sales goals.
- Stay informed about industry trends, competitor offerings, and new travel products to make informed recommendations.
- Assist in creating promotional materials or digital content for upcoming tours.

**Booking and Reservation Management**:

- Oversee the booking process for transportation, accommodations, tours, and excursions.
- Ensure all reservations are confirmed and handled efficiently.
- Manage changes, cancellations, and last-minute adjustments when required.

**Budget and Financial Management**:

- Adhere to budget constraints while planning cost-effective tours.
- Provide clients with detailed cost breakdowns and quotations.

**Documentation and Reporting**:

- Maintain accurate records of client interactions, bookings, payments, and feedback.
- Generate reports for management on sales performance, customer satisfaction, and operational metrics.

**Required Skills and Qualifications**:
**Education**:

- A degree in Travel and Tourism, Hospitality Management, or a related field is preferred.

**Experience**:

- Prior experience in travel operations, tour management, or customer service is advantageous.
- Strong familiarity with destinations, travel logistics, and tour planning.

**Skills**:

- Exceptional verbal and written communication abilities.
- Strong organizational skills with keen attention to detail.
- Ability to multitask and perform under pressure.
- Proficiency with travel booking systems, Microsoft Office Suite, and related tools.

**Languages**:

- Proficiency in Gujrati, Hindi and English is Plus.

**Personal Attributes**:

- Problem-solving skills and resourcefulness.
- A customer-focused mindset with a friendly and professional demeanor.
- Adaptability to changing client needs and a dynamic work environment.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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