Principal Architect-business Operations

Location:

- IN_Bangalore_Sattva Knowledge Court Bdg_HII
- Job Family:

- Engineering
- Worker Type Reference:

- Regular - Permanent
- Pay Rate Type:

- Salary
- Career Level:

- T4(A)
- Job ID:

- R-45711-2025

**Description & Requirements**:
**Introduction: A Career at HARMAN Automotive**

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
- Engineer audio systems and integrated technology platforms that augment the driving experience.
- Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.
- Advance in-vehicle infotainment, safety, efficiency, and enjoyment

**About the Role**

Harman Automotive Services is looking for a Manager - Business Operations to join the Business Operations team. As a member of the Business Operations team, you would be involved in the day-to-day operations of the Automotive Services business to improve efficiency. In this role you would be collaborating with the Engineering Delivery, Sales, Presales, Finance, HR, and Talent Acquisition teams to participate in activities required for the smooth functioning of the overall business.

**What You Will Do**
- Participate in review / governance calls to close open actions and blockers for seamless execution of Business Operations. Eventually lead Business Operations Review calls with the Business Operations team tracking crucial KPIs.
- Ensuring data processing, management, and hygiene and understanding the importance of managing a multi-tool, multi-source data gathering and information extraction system.
- Understand and closely monitor Organizational, Business, and function specific goals to impact overall Operational Governance.
- Work closely with Sales, Presales, Strategy, and Partnerships teams to keep a tab on the sales pipeline, current pursuits, and demand planning for new businesses.
- Work closely with Finance, Business Leads and Engineering Delivery teams to influence profitability metrics and plan ramp-ups, ramp-downs, and workforce additions and regional expansions.
- Partner with supporting functions (Finance, HR, TA) and provides reporting data for making key decisions.
- Regular sync-ups, present data efficiently using various dashboards, with business stakeholders to help them take decisions and actions for profitable business and growth.
- Managing the overall Workforce along with other members of the team and tracking the efficiency based on business KPIs to ensure resource optimization and operational efficiency.
- Accountable for executing and owning Workforce Management processes using tools/ system adapted by Harman.
- Follow up and ensure key steps in business processes are actioned on time and within SLAs
- Manage a completion-based follow-up cadence with the functional step owners in different business processes.
- Publish weekly reports for business processes flagging progress, risks, and pending actions.
- Ensure data validation based on Harman standards for tools in the Harman Ecosystem.

**What You Need to Be Successful**
- 10-12+ years of experience within Workforce Management, Bench Management, Sales Operations and Business Operations within the Software Services Industry.
- Master’s degree in business administration preferably MBA.
- Knowledge of key process of Workforce Management, Cost control, and Revenue Optimization.
- Excellent and hands on experience on using PMA tools and Dashboard tools.
- Expert in data analytics and representation with the ability to create data visualizations using Microsoft Excel for multi-source and multidimensional data.
- Exceptional presentation skills and ability to create and deliver presentations to multiple business stakeholders.
- Proven experience in creating presentations related to Business and Sales Operations including resources, Cost, Sales Pipeline, and Utilization.
- Creative problem-solver with the ability to work with a blank slate and inspire others.
- Excellent organizational and cross functional skills
- Strong verbal, written and presentation skills to have effective communication at all levels in the organization.

**Bonus Points if You Have**
- Experience in working within an Automotive OEM or Tier-1 supplier in the Automotive industry
- Experience in using AI tools to maximize efficiency in Business Operations and Workforce Management

**What Makes You Eligible**
- Willingness to travel.
- Willingness to work in an office.
- Any offer of employment is conditioned upon the successful completion of a background investigation.

**What We Offer**
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN Uni