Front Office Executive

6 days ago


Mussoorie, India Rokeby Manor Full time

Postion: Front Office Associate

Location: Mussoorie

**Job description**
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment; activate/reissue room keys
- Ensure rates match market codes, document exceptions
- Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Coordinate with Housekeeping to track room status and guest concerns
- File guest paperwork or documentation
- Operate telephone switchboard station
- Run and check daily reports, contingency lists, and credit card authorization reports
- Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
- Arrange transportation for guests/visitors
- Count and secure bank at beginning and end of shift
- Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change
- Notify Loss Prevention/Security of any reports of theft
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

**Salary**: ₹8,086.00 - ₹15,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance

Schedule:

- Flexible shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mussoorie, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)



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