Reservation Executive

**ob Title**: Reservation Executive
**Location**: The Fern Hotel, Mussoorie
**Department**: Front Office / Reservations
**Reports To**: Reservation Manager / Front Office Manager

**About Us**:
The Fern Hotels & Resorts is one of India’s fastest-growing hotel chains known for its eco-friendly and responsible hospitality. At our Mussoorie property, we blend luxury with sustainability, offering guests an unforgettable experience in the heart of the Himalayas.

**Position Summary**:
As a Reservation Executive, you will be responsible for handling guest reservations, responding to inquiries, managing booking platforms, and ensuring a seamless and efficient reservation process that enhances the guest experience and supports revenue goals.

**Key Responsibilities**:

- Ensure accurate entry of bookings into the reservation system (e.g., IDS, Opera, or any PMS used).
- Manage room inventory across all distribution channels to maximize occupancy and revenue.
- Coordinate with the Front Office, Housekeeping, and Sales departments regarding arrivals, special requests, and VIP guests.
- Monitor and respond to OTA bookings, reviews, and special instructions.
- Assist in preparing reservation reports and revenue forecasts.
- Upsell rooms and other hotel services to increase revenue.
- Maintain a high level of customer service and professionalism in all interactions.
- Ensure all reservations comply with hotel policies and procedures.
- Handle group bookings and liaise with travel agents and corporate clients as required.

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Work Location: In person

Expected Start Date: 01/05/2025