Customer Service Representative

6 days ago

Mumbai, India AGS International Full time

**Location: Vikhroli, Mumbai**
**Timings: 10 AM - 8 PM (IND), 9 PM - 6 AM (US)**
**Languages: English/Hindi**
**Qualification: Graduate in any stream.**
**Joining: Immediate**

**What will you be doing?**
1. Should have an Experience of at least 1 year in Customer Service.
2. Should be ready to make Outbound calls and answer incoming calls.
3. Should take the ownership of complaints and queries of the customers and proactively follow through to resolution in the given SLA.
4. Should ensure all customers queries are well-investigated and resolved.
5. Develop a professional relationship with customers with a good rapport.
6. Coordinate & provide feedback to the internal team for faster resolution.
**What we are looking for?**
1. Exceptional English & Hindi communication skills (verbal & written).
2. Excellent problem-solving skills and the ability to think on their feet
3. Ability to convey information with confidence and in a simple manner
4. Excellent organizational and time management skills with the ability to multitask
5. Strong work ethic, initiative, positive attitude and high-energy
6. Microsoft Office skills especially basic Excel
7. Should have analytical skills.
**Experience: 1 + years of experience in Customer Service Mandatory**

**Joining: Immediate**

**Salary: 20,000 to 45,000**

**Salary**: Up to ₹540,000.00 per year

Schedule:

- Day shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Vikhroli, Mumbai, Maharashtra, Mumbai - 400083, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91 8291228917

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