Processor Client Onboarding Account Opening Gsc’s
2 weeks ago
-Job description
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
**We are currently seeking an experienced professional to join our team in the role** **of** **Processor Client Onboarding Account Opening GSC’s**:
***:
Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.
WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 39 countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.
**Responsibilities**:
***
- Acquire and update knowledge on procedures related to relevant process
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks
- Proactively identify issues, if any, and escalate Meet or exceed against the section average / PLA (whichever is higher) Ensure that the productivity & quality levels are achieved as per the standards sent for the process.
- Demonstrate ways to improve customer service& increase productivity Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed. Participate in team meeting / team activities and work towards sustaining team spirit. Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Observation & feedback by the immediate line & management team.
Requirements
**Qualifications**
- Graduate in any discipline minimum. Higher qualification not a bar provided aspirations are commensurate with the position
- Work experience not essential. Experience not a bar provided aspirations are commensurate with the position
- Ability to speak and understand English fluently
- Ability to write business letters and reports
- Excellent conversational/ telephone skills
- High level of listening skills
- Ability to learn quickly, retain and transfer knowledge appropriately
- Ability to understand and interpret numeric data
- Ability to type quickly and accurately and manipulate data using a PC, keyboard and mouse
- Flexibility to work in shifts
- Ability to build rapport with and relate to a wider range of people
- Committed to equal employment opportunities
- Ability to maintain focus while working with voluminous data
- Ability to multi task
- Capability to work effectively under stress.
You’ll achieve more when you join HSBC.
**_Issued by HSBC Electronic Data Processing (India) Private LTD_
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