Inbound Customer Service

2 weeks ago


Noida, India Vighnaharta Screening Pvt. Ltd. Full time

job Description:

- Handling Inbound Calls,
- Understanding the client's concern and coordinating the same with various internal stakeholders including sales, product, operations,
- Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT
- Analyze any technical issue, or bug reported by any user, report the same to the Technical team, and follow up until its closure.
- Achieving process SLAs and MIS report generation
- Ensuring adherence to the defined process and accuracy levels on transactions

**Required Skills**:

- Excellent verbal and written communication skills
- Good Listening Skills
- Problem-solving skills
- Client handling skills
- Customer Focus
- Attention to detail
- Flexibility with rotational offs and shifts

**Job Types**: Full-time, Part-time

**Salary**: ₹11,559.85 - ₹18,992.25 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Gautam Buddha Nagar - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX



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