Invoicing Advisor

1 day ago

Mumbai Maharashtra, India LRQA group Full time

Job ID:42513
Location:Mumbai: Solitaire Corporate Park
Position Category:Client Management
Position Type:Employee Regular

**Who are LRQA?**

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors.

**Role Purpose**

As a key member of our back office operations team, you will be instrumental in delivering exceptional support that sets Lloyd’s Register apart. You will ensure a seamless and positive experience for both internal and external customers by providing efficient, accurate, and proactive operational support. Your ability to resolve issues swiftly and exceed expectations will be central to our customer satisfaction and operational excellence.

**Key Responsibilities**
- Build and maintain strong relationships with internal and external stakeholders, ensuring a clear understanding of contractual obligations and customer expectations.
- Interpret contract terms and generate accurate, timely project invoices; escalate service delivery issues to the appropriate team or manager as needed.
- Maintain data accuracy and completeness in internal systems, ensuring updates align with customer requirements.
- Ensure all systems are updated with relevant notes and purchase order details.
- Prepare, verify, and issue certificates in accordance with or ahead of agreed service level agreements (SLAs).
- Review and process subcontractor invoices, meeting performance targets in line with global and local KPIs.
- Support team initiatives and contribute to meetings, taking on tasks as requested by people managers.
- Collaborate with and provide assistance to other team members to ensure smooth operations.
- Develop a working knowledge of certification products, services, systems, and processes.

**Qualifications & Requirements**
- Bachelor’s degree in Commerce, Accounting, or Finance.
- Proven experience in accounting or financial operations.
- Proficiency in English, both written and verbal.
- Working knowledge of SAP is preferred.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Ability to understand customer needs and deliver effective solutions.
- Analytical thinking and problem-solving skills with a proactive approach.
- Excellent team collaboration and relationship-building abilities.

Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).

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